General FAQ's


Getting Started:

Q: What is AeroParts Now?
A: AeroParts Now is an online marketplace for aviation parts, equipment and supplies. It is the first end-to-end platform created to connect aviation industry stakeholders with all the digital tools required to transact. The AeroParts Now marketplace platform combines leading e-commerce technology with practical commercial capabilities providing marketplace users increased transparency, process efficiencies and a superior user experience.

Buyers have access to a real-time learning catalog within a transparent, trusted environment enabling a superior process from research, to intelligent sourcing, to payments and fulfillment. Sellers can easily integrate with third-party inventory, and with parts catalog software and data, while taking advantage of dynamic listing capability with real time market visibility. Repair stations can receive automated repair order generation and intelligent repair workflow with proactive notifications and alerts. The future of buying aircraft parts has arrived.
 
Q: Why should I join AeroParts Now?
A: By joining AeroParts Now Marketplace, you have the unique opportunity to reach aviation specific Buyers and join the thousands of Suppliers and Sellers that call themselves AeroParts Now Partners. (front page of site)

Q: How can I contact AeroParts Now?
A: AeroParts Now monitors all customer inquiry channels 24/7. Although our normal business hours are 8am-5pm EST you can send feedback and ask questions in any three of the following ways and we will respond to your needs:
  1. Email: support@aeropartsnow.com
  2. Live Chat
  3. Phone:  844-423-7672 -
 
Q: Why do I need to provide a credit card?
A: Credit cards are used for verification purposes and for purchases on the platform such as shipping, marketing and other related expenses.
 
Q: What is the Master Catalog?
A: The Master Catalog is the catalog that AeroParts Now manages to keep data accurate and continuously updates with the latest information, specifications and details. We are always improving and adding to the Master Catalog by method of crowdsourcing.
 
Q: How do I add a product to the Master Catalog?
A: All Master Catalog information is managed by the Administrator at AeroParts Now if you would like to make changes or suggestions please submit a ticket through our seller support email: Support@aeropartsnow.com

Q: What is a variant group or product variant group?
A:  variant is a version of a product.  Variants are controlled by the following fields:
  1. Package Count
  2. Color
  3. Size
Adding variants allows the seller to efficiently add multiple related products such as multiple packs of items such as a bag of bolts or seals.  Additionally, the ability to add variants keeps the catalog clean from duplicate listings allowing for one master catalog record for each product.
Common uses for size and color is often found in the apparel categories where you may have an item that comes in multiple sizes. 
 
Q:  What are the restrictions for transacting on AeroParts Now?
A:  Currently, AeroParts Now only allows transactions in the United States.

Q:  What is the AeroParts Now shipping and return Policy?
A:  The shipping and return policy is set by the seller and can be viewed in the seller profile.

Q:  What is a AVCARD®?
A: AVCARD® is one of the most widely accepted aviation charge card used by more flight departments and charter operators than any other card. AVCARD is not just for fuel. Our cardholders can charge fuel, maintenance, charters, catering, flight training and many other aviation services at FBOs, fuel suppliers and other aviation service/product providers worldwide.

Q: Is there a minimum number of products that must be purchased or sold to continue to partake in AeroParts Now transactions?
A: No.

Q: What protection plan does Aero Parts Now offer?
A: Your primary insurance provider is the venue from which you should reference any claims.

Q: How difficult is it to adopt AeroParts Now into my business?
A: It is the simplest and most effective aviation specific platform which brings buyers and sellers together in the easiest way possible.

Q: How do I join the AeroParts Now Marketplace?
A: (Breakdown by Buyer and Seller/Repair Sections) link to buyer or seller sections

Q: How do I reset my password?
A: Click “Forgot Password” on the login page and enter email address and you will receive an email to reset password

Q: Is there a subscription fee to join AeroParts Now?
A:  Free for sellers to register and list parts. The only time a seller pays a fee is on a successful transaction, ensuring a low risk & cost proposition.

Q: Does your software integrate into other aviation software, such as Quantum, Corridor, and Ramco Systems?
A:  Currently we have a API that can be integrated into most software systems with the help of a developer 

Q: How many days does the application process take? How long before my account is active?
A: Account can take 5-7 business days to become active.

Q: I forgot my username and can't be log in - what do I do?
A: Email Support@aeropartsnow.com, and you will be sent a verification email. From that email you will be asked a security question, and given a chance to change your password as well - use your email

Q: Are there any restricted items?
A: AeroParts Now is a platform for aviation specific items and supplies.

Q: Who is using my data?
A: AeroParts Now does not share your financial data and makes sure to guard your personal details in accordance with {privacy policy} https://web.stage.aeropartsnow.com/privacy_policy

Q: Who is responsible if the item is damaged or lost during shipping?
A: The Seller should be able to create a claim with the carrier/insurance to rectify the situation. Seller is responsible to ensure the product arrives to the buyer. Seller is responsible for shipping, tracking and any sort of damage 

 

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